“It’s the responsiveness,” Jason Cupp, administrative director of materials management at Marion Health, said of Medline. Marion Health includes a 100-bed hospital serving residents in and around Grant County, approximately 85 miles northeast of Indianapolis.
“We feel valued as a customer from Medline, and appreciate the attention to detail,” said Cupp. “When we have issues they are worked out quickly. They cater to our needs, our emergencies and efficiencies. During the pandemic, it was everything. They also worked to maintain that stability in the supply chain that we couldn’t’ get from other suppliers.”
Columbus Regional Hospital is the 225-bed flagship facility of Columbus Regional Health, providing emergency and surgical services and care, including the area’s only comprehensive heart care center, to a 10-county area in south central and eastern Indiana.
Consistent, reliable service
Over the years, Medline served as a Columbus Regional Health’s secondary supplier, “always coming through for us with suggestions and help,” said Ross Tabor, Columbus Regional Health’s director of system supply chain services. The consistent service, as well as a tour of the company’s state-of-the-art distribution center in nearby Jeffersonville, were the driving forces behind the decision to switch to Medline as the health system’s primary medical supplier and distribution partner.
The transition “went very efficiently,” said Tabor, who lauded Medline’s comprehensive “reporting capabilities. We don’t have to reach out to somebody. We can look at the reports and see what’s out there.”