Pre-pandemic, it was less important for people to understand how a product got from point A to point B, “now the whole world wants to know – from raw materials to delivering the product to the shelf,” said Wilkerson. “Let’s work together to drive that transparency. It might require more information sharing than people would have wanted to do in the past, but I think we have to do that.”
“One of the number one lessons learned over the pandemic was not only transparency, but frequency and consistency of communication — ensuring we provided 100% of the information, whether good, bad or ugly, so our customers could make the best decisions,” said Boyle. “I believe consistent, ongoing communication and collaboration with customers, suppliers, government agencies, and even competitors, should be considered a best practice across the industry for future supply chain operations.”
History is a compass, not a map
“We must look at what happened, what was learned, and what was preventable. Doing an after-action review to keep the impact of the emergency top of mind,” advised Wilkerson. “We can’t just take a deep sigh of relief. We must pause and reflect on these experiences and get better, not resort to former models.”
“Technology is a central enabler, especially considering all of the changes happening worldwide. It is imperative to leverage the technologies available today to the best of our ability as well as adopt new technology like AI, that has the potential to make us more efficient year over year,” according to Demir.