In early 2021, Franciscan Alliance, a 12-hospital healthcare system with more than 200 non-acute care sites located throughout Indiana and Northeastern Illinois, was at a crossroads and in need of a new, centralized operations plan.
“We had a lot of variation in supply and services, processes and policy,” said Steve Ellis, vice president of supply chain, Franciscan Alliance. “We recognized that our supply chain was fragmented and inefficient and that we needed to restructure.”
At that time, Medline was not the healthcare system’s primary supplier, although the company had repeatedly come through for Franciscan with much needed supplies during COVID-19.
‘An alignment of mission and values’
“Knee deep during the pandemic, we found that we had a partner in Medline,” said Dawn Thackston, RN, director, value analysis, at Franciscan Alliance. “Medline was with us 24-7. On weekends, nights and evenings, someone would find something for us if we needed it. Medline understood that for us to keep the doors open, to care for patients, we needed masks and other supplies.”
That level of service and commitment is critical for Franciscan Alliance, a healthcare system and ministry with a mission “to care for everyone who comes through our doors.”