Press ReleasesCipherHealth and Medline Partner to Advance Technology’s Role in Home Health Care

CipherHealth and Medline Partner to Advance Technology’s Role in Home Health Care

Medline to expand CipherOutreach’s reach in market to help more patients benefit from automated patient communication

By Medline Newsroom Staff | July 15, 2019

CipherHealth, the leading patient engagement software company in patient outreach, is pleased to announce a unique partnership with Medline, a global manufacturer, distributor and solutions provider focused on improving the overall operating performance of healthcare, to ensure patients have the best possible outcomes and experiences.

The partnership will focus on expanding the reach of CipherHealth’s episodic engagement program, called CipherOutreach, which allows home health agencies to scale telephonic patient communication with automation. This has proven effective when deployed to engage patients between home visits by identifying and helping to prevent potential adverse clinical events, addressing patient experience concerns, and confirming upcoming home visits.

“Like Medline, CipherHealth strives to help agencies address three main challenges within the home health industry– clinical effectiveness, operational efficiency and reputation management by providing scalable patient engagement solutions.  Our solution spans a patient’s entire episode of care and beyond.  We are excited about what the partnership with Medline will bring as we grow in the home health space,” says John Banks Powell, Vice President of Home Health Strategy at CipherHealth.

CipherOutreach has helped hundreds of providers across the country achieve better patient outcomes, including one which had a 16 percent reduction in re-hospitalizations. Another organization calculated they saved more than 4,000 agency staff hours spent on manual telephonic outreach. Home health agencies using CipherHealth’s engagement solutions have shown up to a 50 percent improvement in their overall HHCAHPS quality composite ranking.

“Patient engagement is increasingly a top priority for homecare organizations and will have a larger impact on their reimbursement and referrals under the new payment model. CipherOutreach aligns well with our portfolio of solutions that aim to turn challenges with manual work into time savings so nurses can spend more time advancing clinical outcomes,” says Chris Nave, Vice President of Homecare Sales at Medline.

For more information on how better patient engagement can drive better results, visit

About CipherHealth

Ranked as the top-performing vendor for patient outreach and digital rounding by KLAS in 2019, CipherHealth is a proven healthcare technology partner committed to enhancing communication and care team coordination throughout the patient journey. CipherHealth’s suite of integrated patient engagement solutions empowers healthcare organizations across the continuum to achieve the Quadruple Aim.

About Medline

Medline is a healthcare company: manufacturer, distributor and solutions provider focused on improving the overall operating performance of healthcare. Medline works with both the country’s largest healthcare systems and independent facilities across the continuum of care to provide the clinical and supply chain resources required for long-term financial viability in delivering high quality care. With the size of one of the country’s largest companies and the agility of a family-owned business, Medline is able to invest in its customers for the long-term and rapidly respond with customized solutions. Headquartered in Northfield, Ill., Medline has 20,000+ employees worldwide and does business in more than 90 countries. Learn more about Medline at


Medline Newsroom Staff

Medline Newsroom Staff

Medline's newsroom staff researches and reports on the latest news and trends in healthcare.

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