Cousins was nominated for Works of Heart by her colleague Kyla Aftyka. When asked about her nomination, Aftyka said, “Heather’s job is not easy. It comes with many challenges, yet she always finds a way to help the patient. She has a lot of passion for what she does, and being around Heather makes you want to be a better person. That’s why I nominated her.”
Heather played a big role in helping Chillicothe resident Diana Muckler and her family care for her aunt who has moderate dementia. And when Muckler’s husband faced surgery, Cousins stepped in to offer extra help. She took time to help the family review her aunt’s long-term care policy, which was due the day after Muckler’s husband’s surgery.
“Knowing that we were stressed about my husband’s surgery, she made our lives so much easier,” Muckler said.
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