SAMI is also helping Touchstone Communities, a 27-facility long-term care and skilled nursing provider in Texas, to optimally manage workforce levels and care. Touchstone has more than 3,000 employees. Like many facilities, they experienced staffing challenges during COVID-19.
“The sudden onset of COVID necessitated a rapid response. Given the novel aspect of the situation, we launched a shotgun approach and signed multiple contracts with multiple staffing agencies,” said Nicole Kummala, vice president of operational support, at Touchstone. “We had a daily list of shift openings that we texted, emailed, and called to multiple staffing agencies and then manually entered each agency staffer pickup into our OnShift staffing platform. While this was a short-term fix, it soon became clear it was not the long-term solution.”
Reducing unfulfilled shifts, staffing agency dependence
With the automatic integration, OnShift pushes Touchstone’s daily shift openings into ShiftKey and then matches Touchstone’s needs with available qualified professionals. This data flows automatically back into OnShift ensuring there are appropriate staffing ratios at the bedside of Touchstone’s patients, residents and Veterans. Greater visibility into team member availability has led to an 89% reduction in unfilled shifts and has helped Touchstone reduce its dependence on additional staffing agencies.
“Access to real-time insights needed to make strategic workforce decisions has been impactful for us not only right now, but in helping our organization plan for the future,” said Kummala.
Tappan added: “We’re looking forward to developing new and innovative tech products and are evaluating how we can utilize data to better predict the needs of these facilities to assist them in budget adherence and achieving their occupancy goals.”
Learn more about how SAMI is helping long-term care customers increase workforce visibility.